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FAQ

We are here to help along every step of the way! So here is a list of some of the most common questions we recieve from customers. If your question is not on the list please call us on 03 8823 1140 and we will be happy to help!

All customers are bound by Eleven40's Terms and Conditions outlined on all Rental Agreements

STUDIO HIRE 

What are the Studio Hours

We offer Full and Half day studio bookings. A full day is based on 10 hours, the time slot provided for a full day is 8am-6pm. Half days are allocated a 4.5 hour slot. Morning 8am-12:30pm or Afternoon 1pm-5:30pm


Do you allow for Overtime

Early start (before 8am) and extended hours (after 6pm) can be arranged by request. The rate for each additional hour is 15% of the day rate. 24 hours notice is preferred if you intend to extend your hire hours. We will do our best to accommodate your needs!


Weekend & Public Holiday Hires

Weekend & Public Holidays come with the following surcharges:

Saturday: $150
Sunday: $250
Public Holiday: $350


What's included in Studio Hires

All studio hires come with; Free WiFi, 6x C-Stands, 4x Senior Stands, Mobile Desk, 3-Phase Spliter Box, Power Cables, Flats/Books/Polys, Ladders/Step Ladders, Apple Boxes, Studio Tripod, Kitchen Access 


Do you offer discounts

All studio hires come with a 20% Discount on equipment - Please not that this offer is only valid on equipment used within Eleven40 Studio

We also offer a 50% Student Discounts to Students that hold a valid Student Identification card. Student Discounts only apply for University Project work and Portfolio building - No Commercial work.


How do I make a booking

If you wish to hire one of our studios please email us This email address is being protected from spambots. You need JavaScript enabled to view it. or call 03 8823 1140


Is payment required upfront

To secure a Studio Booking we do require a 50% Deposit at least 4-5 days before your booking. Final payment can be made at the end of your booking.


What happens if I cancel my booking

If a studio booking is cancelled later than 48hours a 50% booking fee will apply. We may waive the booking fee if the booking is rescheduled for a different day.


 Occupational Health & Safety

All hires are required to abied by all Occupational Health and Safety rules and regulations as they conduct their work


  

EQUIPMENT HIRE

Do you offer Delivery

Yes! We can arrange Delivery & Collection for equipment. All equipment is delivered & collected by one of our team members. For more information on this service see our DELIVERY & COLLECTION page


How long is a rental day

Unless the equipment is already on another hire, you can collect your gear between 3-6pm the day before the first day of your hire, and return it by 11am the day following the last day of your hire.

 An earlier collection or later return can be accomodated with prior arrangment. 

We will call you if there is any delay that will prevent a 3pm collection.


How long is a rental week

We charge a 4 day week. So the price for 4/5/6/7 days is the same.


Weekend hires

Weekend Hires are carged at a Day and a Half rate.

Gear collection can be made from 3-6pm on Friday afternoon and returned to us on Monday by 11am. Returns after 11am can be accomodated with prior arrangement 
Note: Gear returned after 11am without prior arrangement will incur additional charges 


How do I make a booking

If you are want to hire any gear please email us This email address is being protected from spambots. You need JavaScript enabled to view it. or call 03 8823 1140

All new customers are required to fill out our Customer Application form before hiring any gear. To save time it is advised to fill this out with your initial enquiry. A link to our Application form can be found below.

CUSTOMER-APPLICATION-FORM2


Is payment required upfront

Payment is required in full at the time of hire. A security deposit (via credit card pre-authorisation) is required to the value of either $500 or 25% of the replacement valvue of the equipment (whic ever is greater) 
Please Note: Depit Cards are not accepted for pre-authorisation

The pre-authorisation will be removed ove the gear is returned. Your credit card and one for of ID (such as drivers license) will be scanned for our records.

We accept Visa & Mastercard Credit Cards for payments. We can also accept AMEX with a 2.5% surcharge.

International Clients / Non-Australian Resident/Citizen; A minimum security deposit of $2000 will be required on your hire. 


 Insurance

 Hires are required to provide proof of a current insurance policy for professional indemnity and public liability.


 

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FAQ